2010/2011

Between July 1, 2010 and June 30, 2011 the agency provided the following services to local victims of intimate partner violence:
580 individuals (320 adults and 260 children) received a service from the agency. Of these, 456 were female and 124 were male.

Emergency Shelter
93 individuals (45 adults and 48 children) received shelter.
2,580 nights of shelter were provided.
7,740 meals provided.
Transitional Housing
50 individuals (15 adults and 35 children)
1,429 nights of housing provided.
Counseling
359 individuals ( 217 adults and 142 children) received counseling services
Legal Assistance
49 individuals received assistance in receiving a restraining order. 37 court escorts were provided.
Crisis Calls
285 crisis calls were received.
Geographic Characteristics
37% of agency clients were from the South County
41% were from the City of San Luis Obispo
12% were from the North Coastal regions
3% were from Other regions
7% were from the North County
Additionally, 4  non-court mandated individuals who have perpetrated (or are at risk of perpetrating) violence received counseling services.

Program Specific Outcomes (2010/2011)

Case Management: The case management services provided by the agency have been shown to be effective for the vast majority of participating clients. Client surveys from the most recent fiscal year indicate that nearly 99% of all case management clients felt an increased sense of safety as a result of the services they received. Nearly 96% of case management clients felt an increased sense of self-sufficiency as a result of the services they received. Nearly 99% reported feeling an increased sense of self-esteem as a result of the services they received.
Counseling: The counseling services provided by the agency have been shown to be effective for the vast majority of participanting clients. Client surveys from the most recent fiscal year indicate that 99% of all counseling clients reported an increased sense of safety. 99% reported an increased sense of self-sufficiency. 99% reported that counseling services increased their sense of self-esteem.
Emergency Shelter/Safe House: The emergency shelter and support services provided by the agency have been shown to be effective for the vast majority of participating clients. Client surveys from the most recent fiscal year indicate that 100% of all shelter clients reported an increased sense of safety. 95% reported that shelter services increased their sense of self-sufficiency. 100% reported that shelter services increased their sense of self-esteem.

Legal: The legal assistance services provided by the agency have been shown to be effective for the vast majority of participanting clients. Client surveys from the most recent fiscal year indicate that over 92% of all legal clients reported an increased sense of safety. 100% reported that legal services increased their sense of self-sufficiency. 100% reported that legal services increased their sense of self-esteem.

Employment Services: The employment assistance services provided by the agency have been shown to be effective for many of the participanting clients. Outcome data from the most recent fiscal year indicates that of those clients who completed an individualized employment plan (IEP), 47% obtained employment. 38% of these clients retained employment. Likewise 45% were able enroll in a vocational training or educational class.

CHAT Therapy: The therapeutic services provided by the CHAT program have been shown to be effective for the vast majority of participating child clients. Client surveys from the most recent fiscal year indicate that nearly 98% of child clients exhibited an increased feeling of psychological and physical safety. 98% exhibited an increased ability to express their thoughts and feelings.

Cultural Competency: The Women’s Shelter Program of San Luis Obispo County (WSP) is committed to the concept of cultural competency for all of its constituents, whether they be staff, clients or community members. The agency engages in continuous quality improvement practices, examining quarterly client survey feedback. Based on data collected during the most recent fiscal year, 98.6% of agency clients have indicated that the services they received were respectful and supportive of their belief systems, sexual orientation, race, age, cultural background and ability/disability status. Other written and verbal feedback provided by clients has also reinforced these sentiments.